Privacy Policy

Last Updated: January 2025

1. Introduction

At DiCustomSong ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information that you provide directly to us:

  • Personal Information: Name, email address, phone number, billing address
  • Order Information: Song details, recipient information, occasion details, personal stories shared for song creation
  • Payment Information: Payment card details (processed securely through Razorpay)
  • Communication Data: Messages, feedback, and correspondence with our team

We also automatically collect certain information:

  • Device information (browser type, operating system)
  • IP address and location data
  • Website usage data (pages visited, time spent, clicks)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your custom song orders
  • Create personalized songs based on your provided details
  • Communicate with you about your orders and our services
  • Process payments securely
  • Send order confirmations and delivery notifications
  • Respond to your inquiries and provide customer support
  • Improve our website and services
  • Send promotional communications (with your consent)
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Service Providers: Third-party vendors who assist in payment processing, email delivery, and website hosting
  • Musicians & Artists: Limited information necessary for song creation (personal stories are shared anonymously)
  • Legal Requirements: When required by law or to protect our rights

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-DSS compliant gateways
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure data storage practices

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how you interact with our website
  • Analyze website traffic and performance
  • Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect some website functionality.

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Opt-out: Unsubscribe from marketing communications
  • Portability: Request transfer of your data

To exercise these rights, please contact us through the Contact page on our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order data is typically retained for 3 years for accounting and legal compliance.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the Contact page on our website.